Culshaw Bishop Lawyers is one of South Australian legal practice specialising in Family Law.
This Policy details how we manage your received personal information.
Our approach to privacy and your consent
Ensuring that confidential information is protected is fundamental to our relationship with our clients and to our business.
Culshaw Bishop Lawyers endeavours to ensure that your privacy is protected and that all confidential matters personal to you are protected in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
All information relating to a matter or any personal information which is received by us is subject to the strict ethical rules of our duty of confidentiality. Such information will not be disclosed, unless we are required to do so in accordance with our professional obligations, we are given consent by you (as the client) to disclose the information, or as instructed by the terms of this Policy.
How we collect personal information
Culshaw Bishop Lawyers may collect information about you in a number of ways.
Generally this is done by way of direct contact such as:
– when you enquire about us or require any of our services;
– when you make telephone, facsimile or email contact with our offices;
– by attending any events hosted by Culshaw Bishop Lawyers;
– when you visit our website;
– if you apply for employment with Culshaw Bishop Lawyers;
– if you provide your services or business services to Culshaw Bishop Lawyers; or
– if you authorise a third party to provide information to Culshaw Bishop Lawyers.
Users of email and our website are advised that there are inherent risks in sending personal information via the internet.
Type of personal information that we may collect
Whilst carrying out our business operations, we may collect information that is personal to you. Culshaw Bishop Lawyers usually collects and holds information about clients, their business associates their family circumstances and their employment, etc. Such information includes, but is not limited to:
– name, address, occupation, professional membership and contact information;
– date of birth and marital history;
– information about current and past legal history;
– financial circumstances;
– interests in areas of legal practice or events;
– information about dealings with other people; and
– any other information provided to our firm.
Any information we handle, will be legally dealt with. Any information collected by us that is not permitted by the law, shall be disposed with in accordance with that relevant law.
You may choose to deal with us anonymously or using a pseudonym, however, it is important to remember that, if any personal information is relevant to your matter and is not provided to us, it may affect our capacity and ability to provide you with accurate advice.
How we use your personal information
Culshaw Bishop Lawyers will generally use the collected information only for the purpose for which it was collected, however, we may also use the information for any other circumstance which is permitted under the Act.
We may require information that is necessary for us to have a better understanding of your needs. This will inevitably aid us in providing you with a more efficient and effective service. In the event that such information is required, we will request your consent to attain this information.
Culshaw Bishop Lawyers generally uses your information for the following:
– to conduct business and deal with client matters, including facilitating communication with you;
– our record keeping;
– quality assurance of our services;
– survey purposes;
– we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you provided;
– creating new business relations; and
– any other purpose, including the purpose for which the information was provided.
Disclosing your personal information
Occasionally, we may rely on the information we receive from you and report it to third parties, such as government authorities. No personal information or confidential information that can identify any user to our website will be disclosed to a third party, without the consent of that person.
Under no circumstances will Culshaw Bishop Lawyers allow disclosure of any Government identifier information such as Tax File Numbers and Medicare Numbers, without the consent of the person whose information it is. This is strictly prohibited under this Policy.
Culshaw Bishop Lawyers may disclose your information to:
– employees of Culshaw Bishop Lawyers;
– other Culshaw Miller offices, including but not limited to Culshaw Miller Lawyers in Perth and the Hunt & Hunt Legal Group;
– any person involved in progressing your matter or whom your matter is connected to including counsel, witnesses (including experts) and the other side’s solicitors as and by way of disclosure;
– any person or organisation you authorise to receive your personal information from our firm; and
– external service providers such as IT suppliers and other service providers. These service providers are prohibited from disclosing personal information for any reasons other than to provide services to our firm.
In the event that your information has been obtained by a third party, Culshaw Bishop Lawyers will notify you of this, at the earliest opportunity.
Managing your personal information
At Culshaw Bishop Lawyers we treat matters relating to confidentiality with the upmost importance. We are required and endeavour to take reasonable steps to safeguard all personal information. This includes preventing loss or misuse of personal information held by us.
If there is any information that we are not permitted to hold or that we no longer require for the purposes for which it was attained, this information will be destroyed in accordance with the Act.
Access to personal information
If possible, we may provide you with any information of yours that you require. Any requests for personal information must satisfy and be in accordance with the Act.
We attempt to keep all personal information which we hold about you up-to-date and accurate. You may ask us to correct or remove information which you think is inaccurate. If you become aware of any information held by us is inaccurate or you would like amended, please contact our office, using the details below and alert us at your earliest convenience.
We are not responsible for any problems that may arise if you do not give us accurate, truthful or complete information, or if you fail to update such information.
We will generally not charge fees for providing access to your personal information. We reserve the right to charge reasonable fees where the provision of the information is complex or otherwise resource-intensive. We will provide you with an estimate of any applicable charges prior to disclosing the information.
If your complaint is not resolved to your satisfaction, you may contact the Office of the Federal Privacy Commissioner.
Culshaw Bishop Lawyers
49 Hindmarsh Square, ADELAIDE SA 5000
Ph: (08) 8464 0033